As I have
moaned about mentioned previously, I have been blessed with two good looking social children. (See The curse of the social teenaged kids.) Kids who rarely stop talking or texting or skyping or …you get the picture. I did think hope our family vacation would be different. I mean, after all, it’s called a FAMILY vacation, which means you leave town, leave your home, and leave your friends behind. Somehow my son didn’t get the memo.
The first indication of this came when we were checking out of Dreams Los Cabos; after the initial
disasters troubles we had checking in, we did start to enjoy ourselves, in between thunder storms, windstorms, and the inevitable melt downs by my daughter, the Demon Child . And the sun did appear. Eventually. But when checking out we had another nasty surprise: a $350 phone bill for my son. Apparently the Obnoxious One had called his cell phone service provider from the phone in his room and tried to sort out his long distance package and internet. (The hotel was supposed to supply free internet but it was problematic.) He was placed on hold so many times that the phone call lasted 40 minutes. Can you imagine my dear darling husband’s reaction?
Yeah, it wasn’t pretty. So instead of check-out taking 10 minutes, it took almost an hour. Of heated discussion. Numerous clerks were brought in to sort things out, phone calls were made, fingers were pointed and finally the hotel manager was contacted. Words like fraud and poor customer service and nothing we can do were bandied about. The kids wisely skulked in another part of the lobby, far away from the front desk and their dad. I kept walking back and forth to ensure my hubby didn’t completely blow his top and that the kids or our luggage didn’t wander away. Actually we almost lost half of our luggage – the hotel staff loaded it onto the bus of passengers bound for New York. That would really have made our day!
Finally the manager approved a write-down. We still had to pay far too much, but decided to pursue the matter at home with Lily, our amazing travel agent. Enough was enough.
Except that it wasn’t. A week after we got home, while my husband was in China on business, I received the bill for the Obnoxious One’s cell phone. Care to guess how much??? Did you say…$900? Yeah – gives me a heart attack just looking at that! So this time I sent the bill to my son and said, you deal with it! Although he has no money (except what we give him – he doesn’t have a job at university) I figured he could call the cell phone company and moan and groan – after all, he’s so good at that! In the meantime I decided not to tell my husband – yet.
Somehow, the Obnoxious One must have the gift of the Irish or something (My father’s family did originate from Ireland long, long time ago) because he managed to get the company to reverse $550 from his bill. Apparently he spoke at length with a “very nice lady” – yeah right – and she removed his texting charges. And you know who he was texting non-stop the entire week? – his girlfriend.
Except that he said she’s not his girlfriend – nope, she’s his “friend with benefits”. Right – I saw those movies and I know how they ended. He doesn’t stand a chance.
Have you been faced with ginormous phone bills from either hotels or cell phone companies? What have you done about it?